Support
Stuck, found a bug, or have an idea? Email hello@retroreps.site. A real person reads every message. Tell us what you were doing, what you expected, and your device (the phone model and its iOS or Android version), and a screenshot helps.
Premium
What does it cost?
RetroReps is free to use, with no time limit. PREMIUM is $4.99 a month or $48 a year, which works out to $4 a month, a 20% saving. There is no free trial: the free tier is the trial. Prices are in US dollars; the App Store shows the local price in other countries, and so does Google Play.
How do I cancel?
In RetroReps, go to Settings and tap MANAGE SUBSCRIPTION. It takes you to the right place for how you paid:
- Bought in the iPhone app: Apple's subscription settings. You can also get there from the iPhone Settings app: tap your name, then Subscriptions, then RetroReps.
- Bought in the Android app: Google Play's subscription settings. You can also get there from the Play Store app: tap your profile picture, then Payments & subscriptions, then Subscriptions.
- Bought on the website: the billing portal, where you can cancel or update your card.
Cancelling stops the next charge. PREMIUM keeps working until the end of the period you already paid for.
I paid, but I don't have PREMIUM
In the iPhone app, open the upgrade screen and tap RESTORE PURCHASES while signed in to the same Apple ID you paid with. In the Android app, do the same while signed in to the same Google account you paid with. If that doesn't fix it, email us with the email address you sign in with and roughly when you paid.
Refunds
For App Store purchases, Apple handles refunds: request one at reportaproblem.apple.com. For Google Play purchases, Google handles refunds: see Google Play's refund page. For purchases made on the website, email us and we will look at it. The details are in the Terms of Use.
Your account and data
Export my workouts
Your full battle log can be exported as a CSV file at any time, on every tier: go to Settings and tap EXPORT BATTLE LOG.
Delete my account
In the app, go to Settings, then DELETE ACCOUNT. It asks you to confirm, and it cannot be undone: your profile, programs, workout history and everything else tied to your account are deleted. Deleting your account does not cancel an App Store or Google Play subscription, so cancel that first (see above). You can also email us and we will delete it for you. See the Privacy Policy for exactly what is deleted.
Signing in
RetroReps signs you in with Google or Apple; there is no separate RetroReps password to reset. If you signed up with one and now can't get in with the other, sign in the way you first did, then link the other under Settings, SIGN-IN METHODS.